German Studio — Refund Policy
Online Exam Booking Platform · Effective Date: [30 June 2026] · Version 1.0
1. Overview
This Refund Policy explains when fees paid through the German Studio online exam booking platform (the “Platform”) are, and are not, refundable. This Policy forms part of, and should be read together with, our Terms & Conditions. It applies to all exam bookings, course bookings, and rescheduling fees paid through the Platform.
2. General Rule: No Refunds on Confirmed Bookings
Once a booking is confirmed on the Platform — that is, once payment has been successfully processed and a booking reference has been generated — the fee paid is strictly non-refundable. This applies regardless of the reason for non-attendance, including but not limited to a change of mind, personal scheduling conflicts, travel disruption, illness (except as set out under the discretionary medical rescheduling process in our Terms & Conditions), late arrival, or refusal of entry at the venue for identity or documentation reasons.
3. Exceptions — When a Refund Will Be Issued
A refund will be issued only in the following two circumstances:
- Exam cancellation by telc: If a scheduled examination is cancelled by telc (the awarding body) and German Studio is unable to offer, or the candidate does not wish to accept, an alternative slot, the full fee paid for that exam will be refunded.
- Payment failure or error: If a payment attempted through the Platform fails, is duplicated, or is otherwise incorrectly processed (for example, an amount is debited from your account or card but the booking is not confirmed on the Platform, or you are charged more than once for the same booking), the affected amount will be refunded.
No other circumstance entitles a candidate to a refund under this Policy. Rescheduling of a booking, where permitted under our Terms & Conditions, is a separate process governed by Section 9 of the Terms & Conditions and is not a refund.
4. Refund Timeline
Where a refund is due under Section 3 above, German Studio will initiate the refund within seven (7) working days of confirming eligibility. Refunds will be processed to the original mode of payment used for the transaction. Depending on your bank or payment provider’s own processing times, it may take a few additional business days for the refunded amount to reflect in your account after German Studio has initiated the refund; German Studio is not responsible for delays caused by banks, card networks, or payment gateways once the refund has been initiated.
5. How to Request a Refund
To request a refund under an eligible circumstance, email telc-exams@germanstudio.in with the subject line “Refund Request” and include the following details:
- Full name as registered on the Platform
- Registered email address and/or mobile number
- Booking reference number
- Reason for the refund request (telc cancellation or payment failure), with supporting evidence such as a payment/bank statement or telc’s cancellation notice, where available
German Studio will review each request and respond by email confirming whether the request qualifies for a refund under this Policy.
6. Rescheduling Fees
Rescheduling fees paid to move a confirmed booking to a new exam date, in accordance with our Terms & Conditions, are non-refundable once the reschedule has been processed, except where the exception in Section 3 of this Policy applies.
7. Changes to This Policy
German Studio may update this Refund Policy from time to time to reflect legal, operational, or telc-driven changes. The updated version will be posted on the Platform with a revised effective date. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.
8. Contact Information
German Studio
Registered Office: 17, Indraprasth Bunglows, Opp. Management Enclave, Vastrapur, Ahmedabad – 380 015, Gujarat, India
Email: telc-exams@germanstudio.in ,
Please include your full name, registered email, and booking reference in all correspondence.